Cancellations and Refunds

Orders may be cancelled before dispatch by contacting customer support. Orders cannot normally be cancelled after dispatch.

Report any wrong, damaged, defective or missing product within 24 hours of delivery with clear photos or an unboxing video.

Size exchange may be available when:

• The request is made within 3 days;
• The product is unused, unwashed and undamaged;
• Tags and packaging are intact;
• The requested size is available.

Customers must pay exchange delivery charges if they selected the wrong size. NECTARZ BD will cover reasonable charges if we sent the wrong or defective product.

Approved refunds will normally be processed within 10 working days through bKash, Nagad, bank transfer or the original payment method.